Terms Condition


Payment is confirmation of your order. By completing payment, you are confirming the details of your order are correct as per the invoice supplied and authorises us to proceed to manufacture/printing of your order.
All card payments are subject to authorisation by your card issuer. All bespoke orders we do require a 50% deposit the date the order is placed. All in house printed orders from £500 + will also be subject to a 50% deposit prior to proceeding with your order.
All products ordered will remain the property of Ugly Duck Clothing until we have delivered the products to the address specified by you or they have been collected from us. If your payment is not received and you have already received the products you ordered from us, you must pay for them immediately, if you do not do this within 30 days of the invoice date, we reserve the right to charge you for any administration costs incurred to recover outstanding invoice amounts.
Delivery (including delivery charges and timescales)

Delivery charges and timescales vary depending on the type of products and number of garments ordered, the service you select and the delivery address. General lead-times for in house printed products are 1-2 weeks. All Bespoke Clothing orders are a minimum a 6-week lead-time. Small orders will be sent via royal mail and all bulk orders sent via courier.

Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or timescales.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. This will include business address and if the parcels are signed for by another party present within that organisation.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

Collection from Store
You will need to bring a printout of your order confirmation/Invoice (and deposit receipt where applicable) when you collect your order. We’ll be in touch when your order is ready to be collected from us. Any balance at that time must be paid prior to or on the collection.
International Delivery

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Ugly Duck Clothing reserves the right to define what can and cannot be delivered to which destination.

Payment – Purchases will be made in Pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.

All products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.
Where applicable, it will be your sole responsibility to comply with any export controls or sanctions rules applicable to goods supplied to you.
Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Any changes to your order must be notified to us in writing and within a reasonable time. If you amend or change your order you may find there are changes to your delivery timetable and / or the price you pay for the item (you will be charged the current selling price on the day you amend your order). Any changes to a bespoke order must be made prior to the 50% deposit.

If you wish to cancel (or are considering cancelling) a product you have ordered from us, please be aware that statutory rights of cancellation under the Regulations do not apply to all bespoke or custom design printed items.
Exercising your right to cancel
To exercise your right of cancellation, you must inform us of your decision to cancel in writing (email) prior to the payment of deposit.
You must take reasonable care of the goods while in your possession. Please note that the bespoke athletic clothing cannot be returned unless a fault has been found. If a fault is found on the clothing then Ugly Duck Clothing must be notified within 7 days of receipt of the order. General wear and tear and damage caused through use with not be considered as faulty.
As with any clothing, there are always limitations, the bespoke athletic tracksuits are designed as a uniform and if looked after these tracksuits will last a long time. However, with rigorous treatment these will spoil. All sublimated clothing is printed using a base white fabric, this is to achieve high quality printing, vivid colours and a bright design. When the fabric is stretched, there is a chance the white will show though as with all sublimated products.
If returning any faulty or damaged goods, these should be returned with their original packaging. You are only liable for any diminished value of the goods resulting from the unnecessary handling of the goods in excess of what is necessary to establish the nature, characteristics and functioning of the goods.
We will look to repair or replace any faulty or damaged items within 14 days of receipt of the original items to the following Specified Returns Address:
Ugly Duck Clothing
18 Ferguson Court,
Bishop Auckland,
County Durham,
DL14 6FJ

This is not intended to be a full statement of all of your rights under the Regulations. Full details of your rights under the Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

Our “goodwill” refund or exchange policy (i.e. where there is no statutory right to a refund or exchange under the Regulations or otherwise) is offered when goods are returned with a valid parcel summary document in accordance with direct communication with us.
Our “goodwill” refund policy does not affect your statutory rights under the Regulations or other consumer legislation.
Products lost or damaged in transit
If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.